Privacy Policy

Privacy Policy – Your Trust Matters

We are committed to protecting your privacy and handling your data in a transparent, secure, and responsible way.

1. Information We Collect

We may collect personal data you share with us directly, including:

• Name and contact details (email, phone number if provided)
• Delivery and billing information (used only for order fulfilment)
• Messages sent through our contact forms or support channels
• Shopping preferences and interactions on our site (e.g., pages visited or items viewed)
• We may also gather anonymous technical data such as device information or browser type to improve your experience.

2. How We Use Your Information

Your data will only be used for legitimate business purposes, including:

• Processing and delivering your orders
• Communicating with you about your purchases or enquiries
• Improving our products, services, and website usability
• Sending marketing emails only if you choose to subscribe(you can unsubscribe anytime)
• We do not sell, rent, or share your personal data with third parties for commercial purposes unrelated to our services.

3. Third-Party Services

To run our business efficiently, we may work with trusted partners who only receive the necessary data to perform their services, such as:

• Courier and delivery companies
• Secure payment service providers
• Website hosting and technical support services

These partners are contractually bound to handle your information securely and never use it beyond their provided service.

4. Cookies

We use cookies and similar technologies only to:

• Keep your shopping basket active
• Measure site performance
• Enhance functionality and user experience

Cookies that support analytics or marketing will only activate once you consent through the cookie notice banner.

5. Data Security

We apply appropriate technical and administrative measures to protect your data against unauthorized access, alteration, or disclosure, including encrypted browsing and secure hosting.

However, no online system is 100% risk-free, so if you ever believe your data may have been compromised,please contact us and we will investigate immediately.

6.Your Rights

You have the right to:

•  Request a copy of the data we hold about you
• Request correction of inaccurate data
• Ask us to delete your personal data (unless it’s required to fulfil legal obligations)
• Withdraw marketing consent or unsubscribe at any time

To make any of these requests, you can contact us by email.

7. Data Retention

We keep personal data only as long as necessary to:

• Fulfil and track your orders
• Respond to support enquiries
• Meet legal, accounting, or dispute resolution obligations if they arise
• Once no longer needed, your data is securely removed.

8. Updates to This Policy

This policy may be updated over time to reflect legal or operational changes. If significant updates are made, we will notify you by placing a clear notice on our website.